REDUCING THE LOAD ON CUSTOMER SUPPORT

Help desks are relieved of their burden when chatbots are trained to answer common customer queries and find solutions quickly. Instead of wasting time on trivial problems, employees can pay attention to higher priority tasks. According to the survey, 43% of companies have implemented chatbots to save time through automated customer service. Artificial intelligence will automatically answer simple queries such as the company's work schedule, allowing support staff to focus on important and urgent issues. 5. PROVIDING 24/7 CUSTOMER SERVICE Providing 24/7 customer service Another factor that has a positive impact on customer experience is 24/7 customer support using AI. 64% of respondents note that constant availability is the main advantage of chatbots.


When the support service is available around the clock, customers do not have to wait until the start of the working day to get an answer to their request - the robot will automatically respond at any time. If a serious problem arises that requires employee intervention, the AI Healthtrax Corporate Email list will indicate the time during which an agent will appear. Without a chatbot, the customer can only sit and wait for a response, wondering if their request was even received. 6. ATTRACTING HIGH QUALITY LEADS By interacting with people, chatbots learn new information about them and where they fit in relation to your business, such as whether they are quality leads or just interested visitors.





In this regard, artificial intelligence can help you improve the user experience by collecting customer information and assessing their level of interest in the products or services you offer. Once you determine a person's status, you can provide them with additional business materials that meet their needs. Drift surveyed B2B professionals across a variety of industries, and 54.8% of respondents reported that the majority of high-quality leads were generated through conversational marketing.